Can I get technical help?
Is all my information secure?
Who do I contact about my concerns?
Is gambling on the Internet legal?
What do I do if I get disconnected?
How are the odds created for the casino games?
What license is required for BETCSL.com to function?
Do I have to pay taxes on my winnings?
What age do I have to be to play?
How do I play for fun?

Can I get technical help?
One of BETCSL.com's top priority is to make sure that our members are well looked after. We offer 24 hour technical support, 7 days a week. If you are having any technical problems please contact via the following mediums:

Toll-Free Phone: 1-800-797-7489
E-mail: support@betcsl.com 

Is all my information secure?
Security for our customers has always been one of our top priorities. BETCSL.com and EFS Caribbean both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys. What all this means is that before any data is sent from the client to the server, or vice versa, the data is encrypted and then sent. This will make it impossible for anyone to break this code and gain any confidential information.

Who do I contact about my concerns?
If you have any questions or concerns about how the casino is run please feel free to send you inquiries to our casino manager at pitboss@betcsl.com. He will gladly help you out with any issues you may have. As well, our betting limits may not stay the same forever. If you would like any further information on this please e-mail our casino manager.

Is gambling on the Internet legal?
Every region throughout the world has different laws, so we can't really answer that question. To be sure you should contact your local legal representatives to answer any related questions.

What do I do if I get disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. Your exact state will have been saved when you return to BETCSL.com. So you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.

How are the odds created for the casino games?
The odds for both real money and playing for fun modes are created by a random number generator which comes from our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.

What license is required for BETCSL.com to function?
BETCSL.com is a licensed affilaite through the government of Costa Rica and is allowed to operate a casino and sportsbook operation under the supervision of the government of Costa Rica

Do I have to pay taxes on my winnings?
Paying taxes on your winnings all depends upon the jurisdiction in which you reside. BETCSL.com will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.

How old do I have to be to play for real money?
No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of BETCSL.com for those who are under the age of 18 or reside in a jurisdiction which prohibits Internet gaming.

Playing for fun
If you are under the age of 18, you will automatically be placed in our play for fun game and will not be allowed to play in BETCSL.com for real money. This is due to the current gaming laws in those areas. Playing for fun means that the real money aspect of BETCSL.com will be left out. Obviously the funds are not real and any verification will not be required. This costs you nothing and is here solely for your entertainment.